Deputy Resident Manager

At the moment, for our client, a real estate company, we are looking for candidates for the position of:   Deputy Resident Manager/Receptionist/Front Desk  Wrocław / Kraków Zapewniamy full-time position, salary range 7000 - 8000 PLN gross per month a long-term and responsible position in a growing international environment a varied range of responsibilities with opportunities for creative development and growth creative freedom and perspectives: no day is the same, every guest is different a fantastic, dedicated team, as well as exciting and varied job roles flexible working hours according to the properties office hours (Saturday/Sunday availability for Check- In/Check-Out) internal and external training and development opportunities private health insurance after the 1st month of work Do Twoich zadań będzie należało day-to-day supervising guest, to ensure they have the best possible time in property connect with the student community, knowing exactly what's always going on and how to cater to their needs support the Resident Manager by fulfilling the operational tasks actively support Resident Managers in resolving property-related issues promptly, in timeliness and accuracy of internal documentation as well as financial and operational reporting reception coverage together with and without the Resident Manager in the absence of the RM log incidents and complaints according to Service Specifications, escalating high priority matters as needed collaborate with the Resident Team, Sales and Marketing Col-leagues, and our other Resident Manager & Team  responding to inquiries and complaints from residents  answering of Customer Reservation Requests assistance to the RM in fulfilling of Quality Management such as Standard Operating Procedures (SOPs) and Local Operating Pro-cedures (LOPs) U kandydatów zwracamy uwagę na preferably degree in hospitality experience in the hospitality branch proven track record in guest relationship management stress resistant for peak periods for big check- in/check- out moves several years of practical experience at the Front Office as FO Supervisor with team leading experience in the hotel or accommodation sector is an advantage fluent in both Polish and English (oral and written) high service-focused mentality with a proactive, logical working style excellent MS Office skills, in particular MS Excel PMS and CRS experience are an advantage motivated and cheerful person with a flexible, hands-on approach   Osoby zainteresowane ofertą prosimy o aplikację przez przycisk aplikuj.   Widniejemy w Krajowym Rejestrze Agencji Zatrudnienia pod numerem 7097.   www.jobhouse.pl