Team Manager OTC DACH & CEE (with German)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.Smith+Nephew is hiring Team Manager OTC DACH & CEE (with German).As a key player in the finance operations role at Smith+Nephew Finance, you will be responsible for delivering effective and efficient Order to Cash processes, as well as for following the designated control metrics outlined in the S+N Finance Order to Cash taxonomy, in accordance with the Group Finance Manual requirements.What you will be doing? Operations Focus:Spearhead end-to-end Order to Cash processes, ensuring seamless collection and cash allocation, with a keen eye on efficiency and effectiveness.Act as a pivotal escalation point for collectors, liaising with critical customers to swiftly resolve outstanding debts and minimize delays.Drive the establishment and achievement of targets for collections execution and reduction of aged debt, while meticulously coordinating operational KPIs delivery.Conduct thorough analysis of team performance, ensuring strict compliance with Quality Management Framework (QMF), OTC policies, and internal controls.Leadership Focus:Lead staff acquisition, recruitment, and onboarding processes, nurturing a high-performing team through effective administration and support.Provide dedicated support for operational queries, employee relations, and governance, fostering a culture of transparency and accountability through regular huddles and meetings.Champion performance reviews, development planning, and succession strategies, while offering guidance, mentorship, and coaching to empower team members.Act as the primary escalation point and single point of contact (SPOC) for both markets and other team leaders, ensuring smooth operations and promoting a continuous improvement mindset across the organization.What will you need to be successful? Degree-level qualification.A minimum of 2 years people management experience and preferably 3 years of experience in an international environment (Finance area can be an asset)Fluency in English and German.Excellent verbal and written communication skills; ability to interact professionally in order to maintain good relationships with both internal and external customers.At Smith+Nephew we offerInclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website Your Future: annual bonus, life insurance, company stock saving plan Work/Life Balance: paid volunteering hours, flexible approach Your Wellbeing: private health care with dental care package, multisport card/my benefit platform Flexibility: possibility of working in hybrid model Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies Extra Perks: referral bonus, recognition program, mentoring program