Product Support Representative FIS Technology Services (Poland) Sp. z o.o.

Must have: Bachelor's or Master's degree diploma Strong analytical, organizational, and time management skills The ability to work independently Experience/ ability to multitask Excellent communication and strong problem-solving skills English B2/C1 Nice to have: Previous experience in IT/ corporation company Prior banking experience Knowledge of FIS products We are looking for an ambitious, motivated, and willing-to-learn person to join us as a Product Support Representative to provide exceptional support for our Treasury Management System. Your responsibilities will include providing in-depth product support to FIS clients. The ideal candidate will possess a deep understanding of treasury operations and financial systems, along with excellent communication and problem-solving skills. About the team: The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances how the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? What we offer you: Working in an innovative and flexible environment within an established global company Becoming a part of a team of talented experts in banking and payment solutions Comprehensive onboarding process Flexible working hours and a good work-life balance Contract of employment Competitive salary including private health insurance for employees and their families, group life insurance, pension plan of 5% Language courses within working hour ,[Assist clients in troubleshooting functional issues, identifying root causes, and providing timely resolutions, Collaborate with cross-functional internal teams, including developers, product managers, and consultants, Design and implement new processes, workflows, and standard operating procedures to streamline the operations and follow best practices, Stay updated on product enhancements, new features, and industry trends related to treasury management to effectively support users, Advocate for customer needs and provide feedback to the product development team to improve product usability and functionality, Maintain a high level of professionalism and customer satisfaction in all interactions with clients] Requirements: Degree, Analytical skills, IT experience, Prior banking/ finance experience Additionally: Private healthcare, Lunch card, English lessons, Integration events, Multisport, Friendly atmosphere, Free coffee, No dress code, Modern office.