Customer Support Representative - Italian speaker

About the Job:

At Uber, outstanding support is at the heart of our product experience, fostering trust within our community of riders, driver-partners, eaters, and delivery partners. As a Community Support Representative, you'll play a pivotal role in helping and educating our diverse user base!

Work model: Hybrid Working Model

What You'll Do:

• Be a passionate advocate for our customers while answering any questions that come your way.
• Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).
• Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
• Triage issues and escalate them when necessary.

Basic Qualifications

• Italian language C2
• English language C1

What You'll Need:

• Curiosity - you love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
• Proficiency using computers (typing, quickly navigating between various tools).
• Excellent reading comprehension and writing skills. You have to be able to connect what users are asking for with answers to their true issues.
• Passion for helping others and creating support experiences that exceed users' expectations.
• Skills for handling multiple issues at once to efficiently resolve a number of inquiries.
• Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
• Amenable to work time that is shift-based totaling 40 hours per week (on a rotating shifts basis).

Join us at Uber for a rewarding role in a dynamic and supportive environment!