Customer Success Manager with Czech / Slovak

Customer Success Manager with Czech / Slovak Miejsce pracy: Warszawa Your responsibilities Account Management: Proactively manage a portfolio of client accounts, ensuring their ongoing success and satisfaction with our M365 Copilot services. User Advocacy: Serve as a champion for users' needs, advocating for their requirements and feedback within the organization Client Engagement: Initiate and conduct outbound calls to customers, engaging them in conversations about their current AI roadmap. Discuss the benefits of M365 Copilot, applications, adoptions, and provide demonstrations as needed to showcase the value of our solutions Executive Presence: Demonstrate a strong executive presence when interacting with clients, conveying confidence and credibility in all communications. Emotional Intelligence: Understand and empathize with clients' needs and concerns, effectively addressing them to ensure a positive customer experience Technology Proficiency: Continuously learn and stay updated on M365 Copilot and related technologies, translating technical knowledge into client-friendly language Selling Skills: Identify upsell and cross-sell opportunities within client accounts, effectively articulating the value proposition of additional services Conversational Skills: Engage clients in meaningful conversations that uncover their challenges, goals, and priorities, aligning our solutions with their needs Comfort with Ambiguity: Thrive in a dynamic and fast-paced environment, where priorities and tasks may shift frequently, adapting quickly to changing circumstances Our requirements Basic Qualifications/Skills Needed: Minimum of 2 years of experience in account management, customer success, or sales roles within the technology industry Proven experience in selling Microsoft products or other cloud solutions. Strong executive presence and ability to engage with C-level executives and decision-makers Exceptional emotional intelligence and ability to build rapport and trust with clients Passion for learning technology and ability to communicate technical concepts to non-technical audiences Cloud certification such as AZ-900, MS-900, and/or AI-900 is highly desirable Excellent selling and conversational skills, with a track record of achieving sales targets. Comfortable operating in ambiguous situations, with the ability to navigate uncertainty and complexity effectively Languages Required: Czech/Slovak - minimum level C1 Preferred Qualifications: 2 years of experience with Microsoft cloud solutions Has obtained the following certification: AZ305 Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts Customer success experience with emphasis on technical pre and post sales architecture consulting Strong problem-solving and troubleshooting abilities Familiarity with CRM systems and issue tracking tools Customer-focused mindset with a commitment to providing exceptional service Ability to collaborate effectively with cross-functional teams and stakeholders Proven ability to meet or exceed defined performance metrics Bachelor's degree in a related field or equivalent technical experience Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner What we offer Hybrid work module Opportunity to work with cutting-edge technology solutions in the dynamic field of Microsoft 365 Competitive compensation package with performance-based incentives Flexible remote work environment, allowing for a healthy work-life balance Collaborative and supportive team culture focused on innovation and excellence Ongoing opportunities for professional development and career growth Using foreign language and new technology solutions daily, cooperating with various global Clients Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees Benefits sharing the costs of sports activities private medical care life insurance remote work opportunities integration events no dress code coffee / tea leisure zone extra social benefits shopping coupons sharing the costs of tourist services sharing the costs of tickets to the movies, theater employee referral program charity initiatives Recruitment stages Online application Phone interview Online tests (optional step) Interview with your future Team Leader and Recruiter Welcome to Accenture! Accenture Operations Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf. When applying please enclose the below statement: "I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.” Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.