Night Manager

Company DescriptionRaffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.It also acts as a showcase for the best of modern Polish art, with Hotel Europejski Art Collection.We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.Job DescriptionConsistently offers professional, engaging and friendly serviceUnderstand and promote the hotel’s vision, leaders job results list, and departmental visionProvide night shift supervision for the entire Front Office team, which includes front desk agents, butlers, concierge, and bell/door ColleaguesEnsures all daily, monthly and quarterly night reporting is completed on a timely basisHandle all guest related issues and oversee and address any challenges in any area of the hotel to ensure during the Manager on Duty shiftCoach and counsel the Front Office team to provide exemplary guest serviceLead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive employees’ relationsDevelop and maintain standards for the department, while adhering to Raffles’ score standardsProvides direction and support to line associates in their daily tasks relating to their positionsSupports daily and weekly selling strategy in accordance with yield recommendations and promotes maximizing of revenue and occupancy on a daily basisEnsuring that all job check lists have been completed dailyAdhere to and sign off on all clerk cash handling, balancing of shift closings, and adjustmentsQualificationsPrevious experience in this position is essentialKnowledge of property management is an assetRequired knowledge of Opera property management systemExcellent communication & organizational skillsExcellent command of English & PolishVisa Requirements: Must be eligible to work in PolandAdditional Information