Collections (Junior) Specialist with Dutch

  • Gdańsk
  • Accenture
Collections (Junior) Specialist Collections (Junior) Specialistwith Dutch with Dutch What will you do? As Collections Analyst  you will be responsible for:Analyzing and solving medium-complexity or non-standard problemsPerforming immediate outbound calls e-mails to B2B Customer with aged accounts based on generated collection strategy worklist to secure promise to pay in accordance with company strategy.Proactively escalating problem accounts to the appropriate function to accelerate collection of overdue accounts.Monitoring execution of dunning activities in accordance with company policy and timeline.Receiving and driving timely resolution or closure of standard collection related Customer queries, complaints and feedback through multiple source points email, fax, phone, etc. by liaising with appropriate internal company function e.g. O2B for invoicing issues, CATI for Rebates Incentives, etc. .Reviewing and facilitating customer account monitoring through conduct of customer reconciliation and coordination with AR Management for value adjustments and small write offs and in adherence with company policy.Contributing within O2C organization.Performing processig controls ICS,ICM,BPC as prescribed in the desktop procedures.Updating Country Specific documentations.What do we expect? Very good English and German (at least C1 level)1-2 years of previous experience in OTC fieldHigh accuracy and focus on details. Ability to work analytically in a problem-solving environment as well as ability to plan, organize and perform work in accordance with the targets. Good knowledge of Excel and Word What we can offer:Inclusion&Diversity in practice in truly multinational enviromentEco-friendly officeCooperation with globally recognized Clients and access to the latest technology solutionsOnline and classroom trainings to master your skillsOnboarding program and dedicated BuddyUnique community with sport, volunteering activities and outingsAccess to MyBenefit platformMultisport and lunch cardPrivate medical care and life insuranceReferral program with bonuses for referring new employeesModern office in the city center of WarsawChill room, game room, library and coffee-breaks at terrace ABOUT US: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our , people deliver on the promise of technology and human ingenuity every day, serving clients in more than countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.