Technical Product Manager

SentiOne is an AI-powered social listening and omnichannel customer service automation platform, powered with industry-agnostic NLU engine. We provide cutting-edge AI technology for automating customer service across multiple channels combined with powerful social listening and analytics for customers in more than 70 countries across the globe. Flat structure, no micromanagement, no dress code, celebrating every possible occasion - that’s us in a nutshell :) We value a culture based on innovation, transparency and open communication. As a team, we’ve created a space to develop our unique talents and exchange knowledge. We respect each other and trust each other's judgment. We are looking for an experienced Product Manager with a technical background to take care of the SentiOne Automate & SentiOne Listen products.  Location : Gdańsk, hybrid Workload: Full time Job type: B2B What You’ll Be Responsible For: Product Delivery - acting as a Scrum PO for the Engineering team Product Delivery & Discovery - collecting, managing, and documenting user requirements and contractual obligations in multi-stakeholder environments Close cooperation with the sales team and project manager during platform deployment and customization process Ensuring that customizations for customers are in line with the goals and vision of the product Roadmap Planning and Goal Setting processes Demonstrating the product at meetings with the clients Product Communication What You Need to Get the Job Done: 4 years of experience in product ownership, product management, technology company co-founder, or related technical role 2+ years of experience building and shipping technical software products 2+ years of experience in working with external clients, contracts obligations, gathering client requirements Technical and analytical knowledge with a can-do mindset - it's a must-have Experience in on-premise products Experience managing day-to-day technical and design direction Experience in collecting and managing user requirements in multi-stakeholder environments B2+ English level and Polish language skills are required  Nice to have:   Mid-level Product Analytics and Product Discovery skills Experience developing/launching products/technologies within one or more of the following: Natural Language Processing, Conversational AI, Enterprise Automation Software, Customer Service Software Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Finance, or Marketing Master’s degree in Computer Science 2 years of people management experience with direct reports Ability to influence multiple internal stakeholders without direct authority What Are Our Drawing Cards: TRUST, OWNERSHIP, FREEDOM. We believe in people and their potential – which is why we give them space to use their knowledge and expertise. You take ownership and responsibility for your work. No micromanagement here. OWN AI PRODUCTS. We develop our products using the latest technologies and state-of-the-art solutions in the field of intent detection and text processing. You have an impact on the products we create. FLEXIBLE WORKING HOURS .  Reasonably balanced schedule is the key to productivity. It doesn’t matter if you are an early bird or you get a lot done in the wee hours of the night. Just make sure you are available within our core hours - 10 am - 4 pm CET. HOLIDAYS & DAYS OFF. Everyone needs to recharge their batteries and get some rest. Regardless of the contract, you get paid days off. WORK FROM ANYWHERE. You can work from one of our offices or another location as long as you have good wi-fi and availability within our core hours. We are distributed-first but we pop into our Gdańsk office from time to time. We encourage you to do so as well, it’s fun! DEVELOPMENT & LEARNING OPPORTUNITIES. Our goal is to create tailored-made development paths for all our SentiTeam members. You can also join our SentiAcademy to learn new skills from talented peers. SOCIALS & OFFSITES. Depending on the pandemic situation, we organise weekly lunches, beer nights with board games and offsites... And our integration events are surely the ones to remember! HEALTHCARE. Private medical care is covered in 100%.  Here's what our recruitment process looks like: SentiOne is an equal opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, or physical ability. If you have any questions, feel free to contact us by LinkedIn, for an informal conversation.