Quality Manager with English (m/f/d)

  • Gdańsk
  • Telus International
Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment? You have significant experience in coaching, are able to motivate and encourage the team to achieve the objectives and standards set? You also have training experience and quality is something you excel at? We have the perfect job for you!Overview of tasks:Leading, managing and motivating a team of Quality AnalystsDelivering insights to continuously improve and deliver outstanding customer experience across the programActing as a primary point of contact between Quality Analysts and our Business PartnerAssuring the standards of consultative sales by monitoring quality results and progressSurfacing analytical insights to improve the experience of our advertisers with our team of digital expertsImplementing and driving quality process and structureResponsible for the delivery of quality metrics on monthly and quarterly basisWe are looking for:Preferred 3+ years’ experience in quality manager role or similar positionFluency and excellent communication skills in EnglishAnalytical mindset and numbers affinityStrong communication and leadership skillsAffinity with online media and social networksProactivity and ability to think “outside the box”Excellent organizational skills and detail-oriented approach to problem solvingAble to adapt quickly to changes in workflowGoal-oriented work approach and flexibility to adapt to a fast-paced business environmentWe will offer:Fixed remunerationFreedom to implement your own ideas in a highly motivated teamClose cooperation with other departmentsInternal training and learning opportunitiesCareer opportunities in our international companyA modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruitsPrivate medical healthcare and sports cardJoin our team and apply now!We conduct online interviews for all candidates.*Please not that only shortlisted candidates will be contacted.