DevOps Engineering Manager, WFM

Job DescriptionAt Zendesk, we create a service-first CRM company that builds powerful, customizable software designed to improve customer relations. We are growing our software engineering presence across multiple products and are looking for a Devops Engineering Manager to join us on this journey. You will have the opportunity to work in a dynamic, fast-paced, and innovative environment that values collaboration, personal growth, and high-quality code.Job DescriptionAs an Engineering Manager, you will be responsible for expanding and leading a distributed team of devops and infrastructure engineers, fostering healthy relationships, collaboration and engagement, while overseeing the infrastructure and devops processes of our WFM team. Your role will also involve mentoring and coaching team members, conducting performance evaluations, and finding opportunities for process improvements and innovation. Ultimately, your goal will be to ensure that your team delivers high-quality, scalable, and efficient systems that drive business success.What you'll be doing? Lead the recruitment and staffing efforts by partnering with the recruitment team.You will have regular, open, action-orientated 1:1s with your reports and set goals that will bring them to the next level and further their careers.Manage the devops team to support the next generation of WFM solutions.Collaborate with other engineering teams and other functional areas, including product management and customer-facing teams, to understand business and technical requirements and translate them into technical solutions.Manage and prioritize the team’s work to ensure timely delivery of high-quality solutions that meet business requirements.Contribute to discussions on the technical roadmap by advocating for scalability, reliability, and efficiency for the teamHave a hands-on approach to management and work alongside the team to solve problems and implement the best solutions.Develop and maintain the team best practices for devops and infrastructure management to ensure high reliability, scalability, and maintainability.Mentor and coach team members to develop their skills and capabilities in devops and leadership.Provide technical advice and mediate technical decisions with broader impact in the engineering department.Understand how other departments work, and act as an enabler in the integration between the engineering team and outside teams, aligning objectives and achieving common goals.What will you bring to the team? Experience in leading engineering teams to deliver technically exciting projects.Solid experience as an engineer managing and deploying services at scale.Experience or desire in building a team, managing its morale, developing hiring strategies and the career aspiration of the members.Ability to lead the discovery of solutions, leveraging the expertise of the team members and peers to look for the optimal path.Experience working with the team to distill complex/vague problems into a set of actionable steps.The energy and drive to move discussions/projects forward, exhibiting a balanced appetite for risks and the courage to make decisions.Good communication and interpersonal skills, being able to collaborate effectively with cross-functional teams.Good technical skills appropriate with the level of the role.Track record of coaching/mentoring individual contributors, as well as crafting a culture and team valuing diversity and inclusion.Familiarity with Agile methodologies and software development practices.What will you get from us? Ownership of the infrastructure and devops initiatives you work onWhat you will be doing will have a huge impactTeam of passionate people who love what they do!Exciting features, ability to implement your own ideas and improvementsOpportunity to learn and grow!...and everything you need to be effective and maintain work-life balanceFlexible working hoursComfortable office and a remote setup​Internet and Phone bill allowancePremium Medical Insurance as well as Private Life AssuranceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.