Operation Manager_ CDC Warsaw

Operation Manager_ CDC Warsaw Position Opertion Manager missions Description:Stock Management & Logistics Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers and shipments etc.), including ecommerce shipping to Regional Digital warehouse. As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen loss prevention : in particular, manage the annual BISE (Best In Stock Excellence) certificationOrganize inventory management (weekly cycle counts and annual inventory)  Process/internal control In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates)Be responsible for staff training on policy & process  Care Services (Repairs & Returns) Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks,Review after-sales reports and initiate action plan as needed Be responsible for staff training on Care Services guidelines Till & Cash Management  Supervise till operationsBe responsible for expense control  Store Systems Referent Be the referent for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count) : ensure staff training, adoption and correct use in the storeRealize ad hoc demands concerning equipment / application access in E-servicesSupport the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.) Facilities Management Supervise supplies needs (uniform/consumable supplies) Maintenance and store upkeep  Profile This role is best suited to a candidate with a (FRONT or BACK Office) managerial position, ready to work on weekends. We also require him/her to hold the following qualifications and attributes:  Analitical and structured thinkingExpirience in Stockroom organisationExpirience with delivery process organisation and inventoriesWillingness to work in multitasking mode and manage processesTechnical and IT friendlyStrong understanding of Customer Service needs and Customer priorities Innovative, proactive and strategic Team-focused with a desire to collaborate effectively Organized, methodical and rigorous