IT Senior Service Delivery Manager with German

IT Senior Service Delivery Manager with German Technologies we use Operating system Windows About the project The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services. Your responsibilities Leads service delivery to customer in order to deliver contracted service commitments & continual service improvements. Develops effective relationships with customer senior management team. Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast. Actively owns service risks, controls service costs & improves productivity for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer). In conjunction with the customer identifies & defines requirements for new services. Ensures such services are professionally introduced & accepted into service. Proactively leads internal and external suppliers in a service partnership as ‘one service team’. Leads the continual improvement of Service Delivery standards & practices. Manages the service delivery team of SDMs and Specialists delivering to the customer(s), driving development and effectiveness. Identifies opportunities for new business and account growth. Works independently, or with Account Management Team, to develop new business within the account, where appropriate, leading on new business such as renewals. Our requirements Proficient in German and English language. Service performance meets service level agreement (SLAs). Delivery of Account P&L. Service availability, continuity, security & capacity. Delivering to cost budget. Improving efficiency target. Additional profitable service revenue. Customer satisfaction & action plan. Performance Management. Account/ Sales growth targets. Optional Willingness to travel >20% What we offer MyBenefit platform Private medical healthcare Sport cards Lunch benefits and discounts Group insurance Glasses refund Awards Holiday allowance „Wczasy pod gruszą” Virtual Trainers Team SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials Introduce a friend Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities flexible working time corporate car available for private use retirement pension plan fuel allowance corporate library no dress code video games at work coffee / tea parking space for employees leisure zone extra social benefits holiday funds employee referral program charity initiatives one shorter working day extra leave Information clause Please be advised that the controller of your personal data, collected in connection with the recruitment process in which you participate, is the company under the name Fujitsu Technology Solutions Sp. z o. o. seated in Warsaw (02-255) Krakowiaków 36 Street, e-mail: GDPR.Poland@ts.fujitsu.com (hereinafter: „Data Controller”). Your personal data will be processed by the Data Controller for the purpose: • Conducting recruitment processes pursuant to art. 6 clause 1 "b" GDPR, i.e. the need to take action at your request, before concluding the employment contract. Processing for this purpose will take place until the end of recruitment for this position. • Carrying out recruitment processes in the future for positions other than those for which you are currently recruiting, if you express your voluntary consent, which will be a prerequisite for processing resulting from art. 6 clause 1 "a" GDPR. Processing for this purpose will take place for the time during which the Data Controller will have positions for which, due to your education and experience, your candidacy may be taken into account in the event of recruitment, however, no longer than until you withdraw your consent. • Pursuing claims and defense against claims arising from recruitment processes in which you will participate - based on the premise of art. 6 clause 1 "f" GDPR, i.e. the justified interest of the data controller described above. Processing for this purpose will take place until the expiry of the limitation period for claims, and in the event of the initiation of proceedings from such a claim - until the final termination of the proceedings. Personal data will be transferred by the Data Controller to public entities, if the obligation to provide it results from the generally applicable provisions of law. Please also note that you have the right to request from the Data Controller: • access to personal data, • rectification of personal data, • delete personal data, • restrictions on the processing of personal data, • the right to object to the processing of personal data, • the right to transfer personal data, • the right to withdraw consent – in the case of processing your data based on the premise of consent, • the right to lodge a complaint to the President of the Office for Personal Data Protection in connection with a breach of personal data protection. The rights listed in points 1-7 above can be realized by sending an email to: GDPR.Poland@ts.fujitsu.com Providing personal data by you is voluntary, but necessary to participate in the recruitment process.