IAM Platform Operations Analyst

For Digital Hub Warsaw, we are looking for: IAM Platform Operations Analyst The IAM Platform Operations Analyst is an operationally focused position with the goal of ensuring secure operations of our IAM platforms and maintaining their compliance to internal and external regulations. The main responsibility is operation of the IAM platforms and related services according to our internal service management procedures which are based on the ITIL framework. Related tasks include incident handling, request handling, change management, knowledge management as well as access management. To ensure Bayer’s business operation the position participates in a rotating on call duty for handling of major incidents. In addition the position covers documentation of our processes and environment for internal and external audiences, development as well as modernization and updating of proprietary services/automations/integrations, definition of standards for collaboration with other parties in the IAM area, support of projects and consulting of users across the organization. A qualified candidate has extensive knowledge about IAM processes, tools and ideally relevant regulations such as GxP. They will work closely with internal stakeholders such as our IAM capability team focused on development and engineering, workplace teams, our internal service management organization, other team members as well as external service providers. Key Tasks & Responsibilities: Operates Bayer’s IAM solutions Microsoft Entra ID and SailPoint IdentityNow Operates proprietary services, automations and integrations developed on Azure and AWS Follows internal service management procedures as well as internal and external regulations and ensures compliance in day to day work Maintains Bayer’s IAM solutions and proprietary services Creates and maintains internal, service desk and user documentation Supports the standardization of service operation and the handover of standard tasks to service desk as L1 support and externally provided content management Supports in projects and ensures a smooth takeover into operations Supports development of new proprietary services/automations/integrations Consults internal stakeholders in properly utilizing the Bayer IAM tools e.g. application enrollment and ensuring the principle of least privilege Works with IT service providers, currently operating AD, ADFS, AAD Connect Participates in a rotating on-call duty (every 6-7 weeks for one week at a time) Performing other related duties as assigned to meet departmental and company objectives Qualifications & Competencies (education, skills, experience): Bachelor’s degree in computer science/business informatics or comparable technical or university education, ideally with a focus on IT/IT security Three years of experience working in the IAM area ideally with Microsoft Entra ID (former Azure AD) or SailPoint IdentityIQ or IdentityNow Experience working in IT operations Experience with scripting, software development or web development preferably using PowerShell or Python ITIL Knowledge in processes (Incident, Problem, Change & Request Management) and tools (ServiceNow) is preferred Experience working with Microsoft Azure, AWS or GCP cloud services is of advantage Experience working in an regulated environment (e.g. GxP) is of advantage Experience working with agile methodology such as SCRUM is of advantage Experience working with Azure DevOps is of advantage Highly proficient in spoken and written English Strong communication skills and user orientation Quick learner with proven problem solving as well as planning and organizing skills Proactive and self-motivated individual strong in teamwork What do We offer: A flexible, hybrid work model Great workplace in a new modern office in Warsaw Career development, 360° Feedback & Mentoring programme Wide access to professional development tools, trainings, & conferences Company Bonus & Reward Structure VIP Medical Care Package (including Dental & Mental health) Holiday allowance (“Wczasy pod gruszą”) Life & Travel Insurance Pension plan Co-financed sport card - FitProfit Meals Subsidy in Office Additional days off Budget for Home Office Setup & Maintenance Dedicated working Zone with state-of-the art Lab available only for Cyber Security Team Access to Company Game Room equipped with table tennis, soccer table, Sony PlayStation 5 and Xbox Series X consoles setup with premium game passes, and massage chairs Tailored-made support in relocation to Warsaw when needed Please send your CV in English You feel you do not meet all criteria we are looking for? That doesn’t mean you aren’t the right fit for the role. Apply with confidence, we value potential over perfection WORK LOCATION: WARSAW AL.JEROZOLIMSKIE 158