Managed Service Operations Manager

Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 1 - 5% GENERAL DUTIES & RESPONSIBILITIES As a Manager within the BPaaS Service Operations, you will be responsible for the timely and accurate execution of all day-to-day services.  This role requires key attention to detail, prioritization of work across the team, direct client interaction and a good understanding of Cleared Derivatives (ETD and OTC).  You will form partnerships with our client’s oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements. You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience.  We strongly encourage and support a 'we challenge' mindset. EDUCATION REQUIREMENTS Associate’s or Bachelor’s degree in Business Management or Finance, or an equivalent level degree 5+ years of experience in Operations or working in a multinational bank or financial institution at a similar level. GENERAL KNOWLEDGE, SKILLS & ABILITIES • Functional understanding of Exchange Traded Derivatives and Cleared OTC Derivatives business processes and trade flows.  Understanding of common technology platforms used in derivatives clearing • Client Experience/Service.  Build and maintain strong relationships with our clients, both internal and external.  Manage expectations and where required, escalation. • The ability to communicate across business lines, between Operations Management, Managed Service Change and IT Development. • Experience The candidate should be able to work effectively in a high-pressure environment requiring elite level organization, and multi-tasking within time sensitive parameters • Proven ability of managing and leading high performing teams, especially within a high-pressure environment, managing multi-tasking and prioritisation with time sensitive parameters. • The ability to provide guidance and direction to empower and develop individuals and groups. • Proactively identify areas for performance and control improvements.  Guide/encourage the team to propose solutions and take ownership of changes • Constantly analyse productivity/output to identify potential enhancements or cost savings • Articulate business cases to management/change/IT to execute and deliver on suggested improvements • Keep abreast of all industry changes/advancements especially with regards to the development of industry tools and regulations. • Understand business risks/impact and escalate to management where necessary FIS JOB LEVEL DESCRIPTION Career level management role. Full responsibility for management of their team, works under general direction from senior managers. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Array