IT Team Lead - Assistant Manager - English

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of IT Team Lead, Assistant Manager-EnglishLeading the internal IT Support teams (local/remote), across Europe locations, plus EUC support and implementation team.Managing IT Implementations of new IT solutions within the organization, daily support, and projects for internal support functions and business operations. In addition to this, managing sourcing requirements, asset management and ensuring proper availability of software and hardware.Acting also as an incident manager leader for both Remote Europe Service Desk and on-site local support teams in Europe while working on the reporting metrics, daily activities and overall goals for the team.Are you the one we are looking for!Responsibilities• Manage and carry out IT implementations and projects for internal functional teams and operations.• Becomes subject matter expert for individual IT products and cascades expertise to the rest of the ETO.• Drive productivity by IT Tools implementation; • Plan and drive infrastructure upgrades, changes and improvements;• Suggests areas for improvement in internal processes along with possible solutions; • Leads internal teams/task forces;• Participates in planning IT projects/ strategies;• Ticket Management System handling,• Managing and Maintaining Telephone System/Printer/Scanner/Fax etc.,• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements;• Identifies resources needed and assigns individual responsibilities;• Manages day-to-day operational aspects of a project and scope;• Understand the business processes of Operations Team and translate the requirements into technical solutions;• Manages day-to-day client interaction; • Sets and manages client expectations;• Participate actively in implementing, deploying and updating of infrastructure and applications (together with the dedicated team) as for the functional specifications based on the business requirements;• Ticket Management System handling,• Cooperation with 1st & 3rd line support team and 3rd party staff to coordinate IT activities• Facilitates team and client meetings effectively;• Holds regular status meetings with project team;• Provides help and consulting for existing system/program maintenance;• Provides help to IT SME to solve queries of the given field of specialization.Qualifications we seek in you!Minimum Qualifications• Proven Experience working within IT Domain field. • B.E/MCA Degree.Preferred qualifications• Strong Program Management skills;• Strong time management and resources management skills;• Strong analytical and communication skills;• Excellent business acumen;• Superior commercial savviness.What do we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional training and great career development opportunities.• Free access to our award-winning learning platform • Benefits such as Insurance, Lux med, Multisport Lunch pass Card, additional vacation days, biking policy As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Kindly please see our Privacy Notice for Employment Candidates: