Customer Success Manager

As a Customer Success Manager at Multilogin, you play a pivotal role in ensuring our customers achieve their goals using our stealth browsing tech and products and increasing customer retention. As the vital link between our products and our highest LTV customers, you’ll get a share of all renewals and upsells.  You’ll be operating in a greenfield market with 10x growth potential over the next 3 years. If you are confident you can get things done in a fast, but stable SaaS environment, let’s have a chat!  Responsibilities: Customer Retention and Satisfaction Reduce customer churn while driving a growth in retention and NPS Effectively manage and nurture a portfolio of existing client accounts, ensuring their ongoing satisfaction and success Provide onboarding and post-sales support to ensure customer success and proper deployment for cutting-edge use cases Take care of reactivation of churned customers Relationship Management Collaborate closely with clients to understand their business needs and objectives, aligning the use of solutions to help them achieve their goals, develop and maintain strong relationships with high-value customers Customer Growth and Upsell Identify opportunities for upsell, customer education and full product adoption Collaboration, feedback, and improvement Work inside the sales team and ensure a smooth transition from sale to post-sale management of accounts and identify customer success stories and referrals Collect and analyze customer feedback to inform product development, marketing and technical support on how they can optimize and improve their strategies 3+ years in customer success/ account manager or related customer support roles Fluent English,  exceptional communication and presentation skills, capable of effectively articulating ideas and strategies Proficiency in identifying upsell and cross-sell opportunities and driving revenue growth from existing accounts Experience with CRM systems and customer success tools Ability to understand and explain complex technical concepts, including proxies, scripting and automation in general Proven ability to build and maintain strong, long-term client relationships Strong analytical skills, with a propensity for data-driven decision-making Proficiency with digital sales tools and approaches, as well as Agile development methodologies and tools (e.g., JIRA, Confluence)