Multilingual Customer Support Specialist

Join the Eli Z Group: Elevate Your Career in Customer Support Company Overview: Founded in 2016, Eli Z Group is a leading eCommerce multinational with a mission to bring niche products to global markets through cutting-edge eCommerce strategies. Our innovative approach has allowed us to build a diverse team of over 40 professionals from more than 20 countries, including Spain, Italy, Portugal, Poland, and Brazil. Our remote work culture enables us to collaborate with top talent worldwide, united by a shared passion for excellence. As a martech company, our dynamic environment is designed for agility, with six core departments that adapt to meet the evolving needs of our business. Our robust marketing and development teams leverage AI technologies, in use since 2018, to streamline our operations and enhance productivity. We are deeply committed to investing in our people, offering continuous opportunities for personal and professional growth through a variety of courses aimed at sharpening skills and expanding knowledge. Our slogan: Products, People, Love. What We Are Looking For: Experience: Proven experience in customer service. Skills: Exceptional multitasking abilities, organisational skills, and strong communication and interpersonal skills. Soft Skills: A genuine desire to offer human-centred support, ensuring our customers feel heard and appreciated. If you have excellent soft skills, we want to hear from you! Tasks Customer Outreach: Initiate calls to customers to offer assistance, resolve issues, and provide product or service information. Understand and resolve customer inquiries efficiently and empathetically. Collaborate with a multicultural, dynamic, and enthusiastic remote team. Requirements Language Proficiency: Fluent in English (additional languages are a plus). Interpersonal Skills: Excellent communication abilities, a customer-centric approach, flexibility in working hours, and a positive, enthusiastic attitude. Benefits We have stimulating brainstorming sessions with smart and creative people We have regular team building event We receive continuous support from our dedicated Development department Everyone in the company is direct manager of challenging projects, keeping the work dynamic and exciting Everyone has the chance to implement their own ideas, participating actively in the decision making process We offer the chance to enhance personal skills through a wide range of courses, lately based especially on AI, and follow a personalised growth path Apply Now: If you're ready to take your customer support career to the next level we want to hear from you! Elevate your career with Eli Z Group—where innovation meets passion. Apply now and make a difference! Eli Z Group: E commerce company founded in 2016. We own several stores and our mission is to sell niche products, around the world, with innovative eComm strategies. We are a team of 40+ people working from 20 + countries (Spain, Italy, Portugal, Poland, Brazil..). Working remotely we have the chance of working with talented people with shared passion, who do not need to go out of their room to collaborate.