Senior Client Relationship Manager (GBS/SSC) - fully remote

Do you enjoy using sales strategies to maintain existing clients and to bring new business? Would you like to use your financial experience and work on implementation of new technologies? So please, take a few minutes and read about your potential new job. Our client is a fast-growing, agile international consulting firm headquartered in the United Kingdom. They've been focusing on optimizing processes, centricity and technology. One of the many areas they are focusing on is to design and implement next generation activities- reformulating operating models, optimising processes and installing automation. As a Senior Client Relationship Manager, you will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. Your tasks will include: Build relationships with key employees within internal customer base  Create plans to address clients’ business needs  Advise clients on creating profitable processes  Maintain relationships with clients and build client loyalty to ensure significant sales growth  Schedule regular meetings with customers to ensure they are satisfied  Act as point of contact for complaints and escalate issues as appropriate  Help sales team up-sell or cross-sell services and products  Bring in new business and clients Prospect new customers, build and ensure customer loyalty Being the pioneer and expand the existing business and client portfolio Maintain relationships with clients and build client loyalty to ensure significant sales growth  Conducting comprehensive market research to gain deep understanding of client's business needs Ensure both the company and clients adhere to contract terms  Study competition to find new ways to retain customers  Set sales and revenue targets and work diligently to meet them  Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ need  Maintain accurate client records on our clients CRM system  Keep abreast of best practices and promotional trends  Continuously improve through feedback  Grow individual accounts and build long term relationships  To be a good fit for the Senior Client Relationship Manager role, you will have: BSc/BA in Business Administration, Marketing or a related field  Experience working with GPS/SSC/BPO companies +3 years experience in growing accounts  Proven experience in business development and sales Proven track record of meeting and exceeding targets  Experience tracking relevant KPIs (e.g. customer satisfaction)  Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)  A customer-oriented attitude  Excellent communication and negotiation skills  Problem-solving aptitude & team player Results oriented & customer service   Prospecting & negotiation skills  Subject matter product knowledge  Presentation skills  Building and maintaining client relationships  Eye for detail and process  Keys to success: Exceptional written and verbal communication skills  Self-initiative and a strong desire to take ownership of the project management function  Identify ways in which to grow accounts & propose commercial models that create win-win scenarios  Provide solutions for different client related issues Structure, leadership & planning skills Communicates clearly and effectively with clients.  Analyse and understand client needs, stated and unstated, and position their services to meet those needs  Can analyse situations and view the implications of certain decisions from a critical perspective  Relationship-building driven The ability to establish credibility and trust quickly Reasons to join: Permanent contract collaboration and pension scheme. You will be working fully remote in a stable, multinational company located in UK working with the latest technologies. You will have the opportunity of self development while working in a flexible schedule while maintaining a healthy work-life balance. Sounds interesting? Send us your CV by applying on this page. The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data" . There you will find how your Personal Data is being processed and what your rights are in connection to this. The personal data will be processed by Sowelo Consulting spółka z ograniczonÄ… odpowiedzialnoÅ›ciÄ… spółka komandytowa with its registered seat in Cracow (Limited Partnership) registered in National Court Register (KRS) under no. 0000680493, Sowelo Consulting spółka z ograniczonÄ… odpowiedzialnoÅ›ciÄ… (LLC) with its registered seat in Cracow registered in National Court Register (KRS) under no. 0000671136, our Employees and Subcontractors (jointly referred to as the Company). Sowelo Consulting sp. z o.o. sp. k. is entered in the register of employment agencies under the number: 17107 IT Recruitment Poland | Executive Search | Recruitment Process Outsourcing Powered by JazzHR