Supply Chain Team Lead

  • Warszawa
  • Cargill
Job Purpose and ImpactThe Supply Chain Team Lead will be responsible to help maintain customer relationships and will serve as an escalation point for service issues and will run analytics for routine operations in the order management and other processes across supply chain for grains, oilseeds and meals in Poland. In this role, you will drive customer focus and achievement of the company sales and revenue objectives by delivering exceptional customer service and effective supply chain.Work in a hybrid system - 2/3 days a week in the office in Warsaw. Key AccountabilitiesManage a team of 11 of customer service and planning representativesConduct performance management, talent development, succession planning and engagement.Assist in development and maintenance of strong, collaborative customer relationships through proactive engagement and stakeholders management on complex customer issues, where escalation will likely be required.Analyze customer service issues and drive service level improvements through data analysis and insights and conduct root cause analysis on complex, repetitive and common issuesCollaborate on supply chain improvement areas with team members and customers to improve established practices and policies.Influence team to make better decisions to drive revenue growth and customer experience.Drive change and continuous improvement throughout the supply chain organization.Drive automation and digitalization processes to improve customer experience and smooth internal processes.Lead and develop a team, coach and make decisions related to talent management, hiring, performance reviewOther duties as assigned#LI-JP1QualificationsMINIMUM QUALIFIATIONSMinimum 2 years of Customer Service, Supply chain or Logistics leadership experienceMinimum of four years of related work experienceFluent English and PolishPREFERRED QUALIFICATIONSMinimum of 2 years of related work experience in agriculture industryChange management experienceExperience working with various transport models (water, rail, road)Experience working in international environment with many stakeholdersBenefits:Work in an international environmentLife insurancePrivate Medical CareEmployee Pension Programme Meal VoucherMultisport card We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.