Front Line Customer Support

Hey We are a Polish company providing tax and accounting services to businesses in the e-commerce sector, especially those operating on international marketplace platforms such as Amazon, eBay, EMAG, etc. We have been present in the market for 5 years now and we are continuously growing - that's why it's time to strengthen our support team In your new role as a Front Line Customer Support, you will manage requests coming through to the helpdesk, ensuring that they are all dealt with within target times. You will provide front-line customer support, raise tickets in the JIRA system, or assign relevant employees to each request. Key responsibilities: Raising and keeping records of Customer tickets in JIRA ticketing portal, Providing front-line customer support primarily through JIRA, but also via phone and email, Identify and troubleshoot customer issues, providing accurate solutions and guidance, Working closely with the second support line, Liaising with other departments to provide a speedy and quality resolution to our Customers, Ensuring the highest level of Customer service, Other administrative duties, Perfect team member profile: At least one year experience in a similar position, Ability to use Helpdesk/Jira ticketing system, Very strong communication and interpersonal skills, Experience in providing excellent Customer service, Very good organization skills with the ability to multitask, Ability to work efficiently within a team, Fluent level of written and verbal communication skills in Polish, Good level of written and verbal communication skills in English, Very good knowledge of Microsoft Office package, We offer you: Remote work, Stable employment conditions, Competitive salary depending on experience, Employment in a company with an established position on the market, Friendly working environment, Lux-Med medical care and a package of non-wage benefits, If you are a champion of service delivery and have helpdesk experience we would like to hear from you. This is an ideal time to join our exceptional Taxology Team