Incident Manager

G2A.COM is the world's largest and most trusted marketplace for digital entertainment, where more than 30 million people from 180 countries have purchased over 100 million items. Users can choose from more than 75,000 digital offerings incl. games, DLCs, in-game items, as well as non-gaming items such as gift cards, subscriptions, software, e-learning - sold by sellers from all over the world. G2A.COM leads in online security, awarded with the prestigious American CNP award alongside companies such as Microsoft, Barclay's Bank and First Data. Do you want to manage crisis situations with determination and effectiveness? Do you have the ability to respond quickly, manage crises, and have excellent communication skills? We are looking for you!Join the global marketplace as an Incident Manager to manage the stability of systems and the smoothness of processes and operations. By working with diverse teams in a dynamically developing business environment, you will gain valuable professional experience, develop managerial competencies, and communication and negotiation skills. In addition, being part of the global marketplace, you will have access to educational and training resources that will support your professional development, enabling you to expand your knowledge in the technological and business areas.Your role will be to monitor the work of teams dealing with incident resolution. Your responsibilities will also include analyzing the causes of incidents and implementing effective preventive measures. You will also be responsible for promoting good practices in event reporting and cooperation with product teams in a DevOps environment, promoting effective communication and synergistic action. You’re a perfect match for the role if you:Have at least 3 years of experience in a similar position in an IT companyHave experience in creating procedures for handling IncidentsHave knowledge of ITIL practicesCan manage a complex failure and coordinate the work of several teamsAre a communicative person and like to work in a teamAre resistant to stress and can work under time pressureAre goal-oriented and take the initiative to find effective solutions to recurring cases and problemsCan demonstrate leadership skills during organizational change processesYour knowledge of English is at least B2 level, both in speech and writingAdditional advantages:Knowledge of Grafana and KibanaYour responsibilities:Monitoring the work of teams responsible for resolving incidentsRegular review of incidents and implementation of corrective actionsConducting incident cause analysis to identify the main factors leading to problems and preventing their recurrence in the futureInitiating good practices in reporting failures to the organizationWorking in a distributed environment with product teams in a DevOps environmentEnsuring effective internal and external communication during incidentsWhy joining us worth it:You can choose hybrid or even fully remote workYou will receive the tools necessary for your work, such as a laptop or/ and a phoneWe can provide your home office with ergonomic furniture and electronic devices, such as: footrests, exercise balls, chairs and lumbar supports, monitors, mousepads, laptop docking stations, mice, keyboards, and headphonesWe care about the work-life balance and wellbeing of our teamWe provide opportunities for you to turn your ideas into reality and we appreciate such initiativesWe support skill and knowledge development via internal and external trainingsWe work according to the values of DEI: Diversity, Equity & InclusionWe support grassroots initiatives and charitiesWe offer valuable benefits, such as the welcome pack, Motivizer vouchers (200 points/PLN employees can spend on a variety of services and products from known brands available on the platform), private health care, MultiSport card, the opportunity to participate in internal and external trainings and industry conferences, and many moreYou will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services