Junior Operations Specialist in Customer Support German

Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology. What you’ll do: Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels). Use your legal knowledge (we provide you with relevant training) to advise and help air travelers. Work alongside other departments to ensure a seamless customer experience. Curious about firsthand experiences? Dive into our bonus material showcasing employee stories in customer operations. https://www.youtube.com/watch? v6ttzZqvnRjs&t3s Ideally, you’ll bring with you: You communicate fluently in English and German, both spoken and written (min. B2). You have proven experience working with targets. You’re eager to learn lots of new things, both about the airline industry and customer service. You genuinely enjoy helping people and are willing to go the extra mile for them. You know how to find the right balance between great communication and getting things done. You’re good at following procedures and have an eye for detail. You thrive in a fast-paced environment. Ability to work in a shift system (24/7/365). Morning shift 8:00 - 16:00, evening shift 16:00 - 24:00, night shift 24:00 - 08:00. Please submit your application in English. Perks and benefits: Internal training programs and knowledge-sharing events. Personalized progression plan. Access to mindfulness and wellbeing platform (Mindgram). Language classes. Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy. Life Insurance. MacBook Air. Unlimited, free use of AirHelp's services. Work from anywhere for 4 weeks a year. Annual travel allowance. Team days. Events and parties. About AirHelp At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2 million passengers in receiving their rightful compensation, and we've protected over 4.9 million travelers through our membership program, AirHelp Plus. With a global team of 400 AirHelpers speaking 18 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating for fair air travel rights through APRA. Come join us and be part of our journey At AirHelp, we’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply in English. We look forward to hearing from you