Delivery Support Engineer

  • Białystok
  • Masterborn Sp. Z O.o.
Meet MasterBorn, a world-class software development company driving success for businesses in FinTech, SportsTech, and MedTech, led by a passionate team committed to client product success. We are currently improving our world-class service with a Delivery Support Engineer role. As a Delivery Support Engineer, you'll play a pivotal role in ensuring the seamless delivery and optimization of our product for our esteemed retail clientele. Dive into a world of problem-solving and collaboration, where your technical prowess and excellent communication skills will be key in driving the success of our service and application features as well as its quality and performance. Required: highly proficient in SQL, 1 year of experience with Python, 2-3 years of experience in software implementation or Enterprise Saas solutions, processing and analyzing data sets, MS Suite, database design and data modeling, AzureDevops (or similar), English B2 Offer: B2B, paid days off, 100% remote (or hybrid/onsite - as you prefer), flexible hours, full-time position, long-term contract, polish working hours Perks and Benefits: 6 000 PLN / year training budget, 1500 PLN / quarter for health insurance and sports, Mentoring Program, remote job offer, and more Tools you’ll use: MS Teams, MS Office Suite, Azure DevOps, Jira, Miro, Windows/iOS, MS SQL, PostgreSQL (Greenplum) ✅ Your future tasks and duties: Work with existing retail customers to configure and update the product, executing to the documented requirements of the project Ingest and map the client’s source data to a standard data model Effectively translate complex customer requirements, recommend system solutions, and help formulate detailed specifications Leverage appropriate resources from the company and customer, coordinating availability to maximize productivity Gain a deep understanding of how our products work, how they interact with each other, and how to build reliable and reusable processes for support Act as a problem-solving expert, proactively identifying issues, analyzing root causes, and implementing the solution effectively Create documentation used for on-going support About you - Tech skills & Experience: Highly proficient in SQL (queries/data selection, joins, complex queries, data definition); familiarity with database design and data modeling Experience processing and analyzing large data sets 1 year of Python experience 2-3 years of experience in software implementation or Enterprise SaaS solutions, preferably in retail Comfortable in a Web development environment Working knowledge of Git, JIRA (or similar), Azure DevOps (or similar) About you - Soft Skills: Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences Ability to communicate with both technical and non-technical customers on a variety of issuesExceptional multi-tasking skills. Ability to organize and execute multiple high-priority tasks simultaneously English level B2 minimum - direct communication/documentation/tasks/other reading/speaking/writing Preferably Polish level B2 to communicate efficiently within the team Strong problem-solving abilities and detail orientation to diagnose issues, suggest solutions and make decisions based on requirements ⚡️ Nice to have: Understanding of Azure and release pipelines What will the recruitment process look like? CV/Application check by HR Team Organizational phone call with HR Team (15min) Soft-skills interview with HR Team (1h) Technical interview (2h) Feedback and decision Join us and have a real impact on the road to a project’s success