SSC OtC Operations Manager

Job Description Manage the service delivery of 50+ two-level organization on day-to-day basis, within defined budgets and in accordance with relevant Service Level Agreements and quality standards Ensure process compliance with Group Business Process Model Ensure processes and operating procedures are clearly defined, documented and up-to-date Monitor the performance of staff against agreed objectives, taking improvement actions where appropriate Design and implement continuous improvement culture within the Department to realize business objectives and deliver cost efficient and effective process Implement internal control framework for processes in scope Provide Senior Management with regular performance reporting Be „face to the customer“ and manage relations with European Eurofins entities Create friendly working environment which will attract and retain Talents Support the ongoing Transition projects Qualifications Minimum 2 years of relevant experience in managing large teams, preferably in BPO/SSC environment Strong financial domain knowledge (OtC) Experience in managing performance against Service Level Agreements Experience in managing relation with customers (internal or external) Ability to work and adopt to dynamic environment Master Degree in Business/Finance/Accounting or equivalent Fluent English (written and spoken) High level of energy, drive and passion Strong stakeholder management and presentation skills Additional Information What we offer:   Possibility to develop yours career International and creative work environment Possibility to build processes and standards Annual bonus Flexible working hours and hybrid work model Attractive package of benefits: private medical care, group life insurance, MyBenefit system, Multisport card We support your development!  Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity!  Eurofins network of companies believe in strength and innovation through diversity, being an  Equal Opportunity Employer . We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us!   We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal! Find out more in our career page:  https://careers.eurofins.com/ Company description:  Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years. I'm interested