Client Service Administrator

  • Katowice
  • Hyland Poland Sp. Z O.o.
Expected, Patch My PC program, InTune, Bitlocker, Windows Server, MacOS, ECMOperating system, Windows, macOSAbout the project, Currently we are looking for a Mid Client Service Administrator to join our Infrastructure Operations team Client Service Administrator is responsible for monitoring accounts, maintaining the needs of representatives, and assisting with interactions as related specifically to customer service.Your responsibilities, Respond to requests related to systems and resolve reported network issues, Troubleshoot and resolve issues in a timely manner with oversight from team members; apply basic best practice knowledge in problem resolution, Make sure our system is accessible and presented consistently to our end users, Contribute to projects involving installations, upgrades and modernization of servers and systems, Assist with audits of servers and environment to ensure compliance with established standards, policies and configuration guidelines, Provide support for Infrastructure systems such as server maintenance, storage, networking, database administration, network security, messaging, directory services, server virtualization, monitoring, etc., Compose internal documentation with oversight from team members that reflects processes and system configuration, Establishes networking environment by implementing system configuration, documenting, and enforcing system standards., Secures network system by enforcing procedures with minimal oversight from other team members., Implement and maintain recovery procedures for systems with oversight from other team members, Monitor systems for anomalies and disruptions, and respond accordingly with minimal oversight from team members., Gathers information for audits of network devices to ensure compliance with established standards, policies and configuration guidelines., Provide input for innovative and assist in implementation of effective and successful changes to processes or technology.About 2-3 years of experience in the Client Service area, Good experience in systems administration, Experience in ECM (Enterprise Content Management), Experience with Patch My PC program, InTune, Bitlocker, Experience with Microsoft Defender, Good experience with Windows, MacOS Operating systems, Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact, Good organizational, multi-tasking, and time management skills, Good critical thinking and problem solving skills, Driven to learn and stay current with technology, Ability to work outside of normal business hours (evenings, weekends, etc.) - on call rotations every 6 months for 2 weeks, Sharp, fast learner with technology curiosity and aptitude, Able to thrive in a fast paced, deadline driven environmentTeam size, 12Development opportunities we offer, technical knowledge exchange within the companyWhat we offer, We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce., Learning & Development- development budget (used for certifications, conferences ect.), tuition assistance program, 4,000 self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees, R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow, Work-life balance culture– flexible work environment and working hours (we are working in task-based system), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office, Well-being- private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs, Community Engagement– Volunteer time off (24h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs, Diversity & Inclusion– employee resource groups, inclusion benefits and policies, Niceties & Events– culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programsBenefits, sharing the costs of sports activities, private medical care, life insurance, remote work opportunities, flexible working time, employee referral programRecruitment stages, HR Phone Interview 30 min., 1st stage Zoom Interview with Manager, 2nd stage Zoom Interview with team membersWe are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.HYLAND POLAND sp. z o.o., Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations., , We are truly thrilled to develop our R&D Center in Katowice, heart of Silesia region and enlarge Hyland across the globe We hope to spread our hylandlife philosophy here, create a vibrant culture where employees can feel connected to each other regardless of their work location and where positive work environment is defined by employees’ happiness, health and engagement.This is how we work,