.. documentation Self-motivation and adaptability to new challenges Knowledge of project management tools like SharePoint, Jira, Confluence, and MS Office Desired: SQL expertise Experience with change management and training initiatives Benefits: Hybrid or remote work opportunity (amazing offices in Warsaw .. inny
Operating system, WindowsAbout the project, We are seeking a highly skilled and experienced professional to join our team as a Senior IT Support Specialist with specialized knowledge and experience in Change Management. In this role, you will be responsible for designing and driving the roll out a firm, practical and flexible Change Management process within Semco Maritime Digital&IT department. Overseeing changes and facilitating the implementing changes within the IT environment is also a part of the Change Manager role., , You will be part of the global IIT Service team and be providing advanced technical support to end-users. The ideal candidate is passionate about delivering good service to the end-users and help solving their issues.Your responsibilities, Change Management:, , -Design, implement and roll out effective change management processes and procedures., -Lead the assessment, planning, and execution of IT changes, ensuring minimal disruption to services., -Continuously evaluate the effectiveness of change management processes and recommend improvements., , Technical Support:, , -Provide senior-level technical support to end-users, resolving complex IT issues promptly and efficiently via phone, email, and chat., -Collaborate with cross-functional teams to troubleshoot and resolve escalated incidents and service requests., -User account lifecycle management (account creation, access provisioning, configuration and setup, account management and deactivation), , Documentation:, , -Maintain accurate and up-to-date documentation for all changes, configurations, and IT processes., -Create and update knowledge base articles to facilitate efficient issue resolution and enhance end-user self-help capabilities., -Log user queries and issues via a ticketing system, ensuring proper classification of incidents received through various channels, , Monitoring and Reporting:, , -Monitor and analyse service desk performance metrics, change success rates, and incident trends., -Generate reports and provide insights to management regarding the effectiveness of change management processes., , Training and Mentorship:, , -Provide guidance and mentorship to junior service desk analysts., -Conduct training sessions on ITIL best practices and change management procedures., , Improvement Mindset:, , -Identify potential improvement in processes and/or tools. This could be automation of processes or simplifications hereof., -Implementation of potential improvements will be considered an advantage, , IT Project Support:, , -Undertake small to medium-sized IT projects as instructed by the IT Service Team Lead or IT Service Delivery Manager.Bachelor’s / College Degree in Information Technology or equivalent competencies, Proven experience in Change Management processes, Certification in ITIL Change Management or ITIL 4 preferred., Strong knowledge of ITIL best practices and service management frameworks., Minimum of 3 years of experience in IT service desk support, In-depth understanding of Azure Active Directory, MS Windows, and Microsoft 365 suite, Strong analytical and problem-solving skills, Excellent communication and interpersonal skills., Experience with ITSM tools and incident, request and change tracking systems., Willingness to respond to after-hours requests as needed in a 24 x 7 environment. Shift work is required to meet operational demandsBenefits, private medical care, life insurance, flexible working time, fruits, saving & investment scheme, coffee / tea, pre-paid cards, Apple Iphone SE, Home internetSEMCO ETP RENEWABLES SPÓŁKA Z O.O., Maritime is an international engineering and contracting company dedicated to projects in the energy sector. For 40 years, we have been facilitating design, fabrication, service and maintenance of our customers’ assets, providing comprehensive project management across all phases of energy projects. From turnkey engineering solutions to outsourcing of manpower and delivery of components, systems and solutions – we make sure our customers and partners in the energy sector experience safe and cost-efficient solutions. Semco Maritime has approx. 1,600 employees and branches in Denmark, Norway, United Kingdom, Germany, Singapore and the US. For further information, please see www.semcomaritime.com.