Service Owner

  • Łódź
  • Makolab Sa
Your responsibilities, Defining and managing Data Center and IT portfolio of services, Active promoting of services internally and externally, Building and maintaining strong relationships with customers and service users, Supporting the sales process by participating in meetings with clients, negotiating contracts and adapting the service offer to the individual needs of clients, Participating in cost estimation process, Preparing offers for customers, Management of all stages of service implementation, Daily cooperation with clients for whom supervised services are provided, Provisioning of services in accordance with the assumed SLA level and budget, Reporting the financial results of services provided, Reporting of risks, compliance of implementation with the assumed SLA, reporting of SLA exceedancesSeveral years of managerial experience in managing IT, Several years of experience in sales and creating value for corporate clients on the international market, Working knowledge of key IT processes around service delivery and operations, especially Incident Management (ITIL), Customer oriented – ability to recognize business needs and translate them into simple, efficient solution, Good communication and business partnering skills, Mature attitude towards problems and result oriented behavior, Good analytical thinking, Knowledge of cloud technologies (AWS, Azure, GCP),, Fluency in EnglishBenefits, sharing the costs of sports activities, private medical care, life insurance, remote work opportunities, flexible working time, integration events, no dress code, coffee / tea, drinks, leisure zone, extra social benefits, sharing the costs of tickets to the movies, theater, holiday funds, employee referral program, family picnicsRecruitment stages, CV Review, Online meeting with supervisor , Optional second online meetingMakoLab SA, MakoLab Data Center provides services to more than one hundred clients from all over the world. Our equipment is located in several independent server rooms. We provide cloud services in Microsoft Azure, Amazon Web Services and Google Cloud Platform environments. We care about the security of our customers and uninterrupted access to their resources. We monitor, automate and continue to evolve.This is how we work,