Junior GBM Account Manager (Global Benefits Management)

Description: Mercer is seeking candidates for the following position based in the Warsaw office:Junior GBM Account Manager (Global Benefits Management)About our team Global Benefits Management (GBM) allows multinational organizations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting.What can you expect? This position is a client-oriented position that supports the management of insurance benefits and focuses on the strategic and operational side of benefits for multinational clients. The purpose of this role is to manage insurable benefits, supportimplementation of the benefits, manage renewals across the globe as well as support adhoc projects (i.e. wellbeing, DEI, global financing strategy). Responsibilities include executing account management and a global coordination as part of a client delivery team, this includesoperational and analytic support in respect of the management of GBM arrangements, policy renewals and ad hoc tasks to internal and external teams. Expectations includea proactive assessment of business and client needs to develop process solutions and operational best practices.What is in it for you? Opportunity to work in a dynamic and truly global team and roleMultilingual community with inclusive atmosphereDevelopment and on-the job learning opportunitiesFlexible and hybrid working modelAttractive benefits package (including private health care, flex benefits package: prepaid restaurant or shopping card topped up every month, prepaid sports & culture card or a Multisport card; language course co-financing, unlimited access to online learning platform, retirement plan) Business casual dress codeIntegration and wellbeing eventsComfortable office in Warsaw city center (Al. Jerozolimskie 98, Pl. Zawiszy area) We will count on you to:Manage a portfolio of multinational clients and ensure excellent customer loyalty and satisfaction as well as support client’s retentionHave a clear understanding of clients' priorities and actively coordinate and communicate across the teams to ensure a successful client delivery and management of global benefits in line with clients’ guidelines Manage clients insurable benefits on a daily basis, support implementation process, ensure key activities are completed on time and with a high quality data, ensure internal and external teams are alignedServe as day-to-day point of contact for multinational clients and internal teams,such as brokers, regardingclients’ deliverables and provide guidance to the internal teams and clientsManage delivery and materials to the clients, present results during client meetingsConduct regular status update calls with clients including reporting on renewal activitiesProvide renewal directions / compile project timelinesOutline data / reporting expectations and serve as a first point of contact for internal/external escalationsPeer review benefits data and send deliverables to clientSupportlocal and global teams as well as sales opportunitiesWhat you need to have:Client facing experienceExceptional strong organizational and co-ordination skillsProject management skills with the ability to prioritize and manage multiple tasks in a demanding work environmentAbility to build and sustain strong relationships with clients and internal stakeholdersGood analytical skills and a strong attention to detailsStrong oral and written communication as well as presentation skillsExperience in process building, best practices and/or efficiency projectsTeam player combined with the ability to work independently with minimal supervisionExcellent command of spoken and written EnglishProficient with MS Office and general ease with different systems (ability to perform analysis in Excel and preparing PowerPoint)What makes you stand out:Knowledge and experience in insured employee benefits, HR and/or general insurance area