Implementation Manager with German and English

  • Warszawa
  • Iron Mountain
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITYTitle: Implementation Manager with German and English Location: Poland, remoteGlobal Technology and Innovation:Global Technology and Innovation focuses on people (people, teams, and clients), innovation, security, new ways of working, and perfecting the basics to drive performance and enable growth. Our Infrastructure, Transformation, and Global Service Delivery teams provide services that are secure, stable, and add value to the business. Global Product Engineering focuses on solutions to create repeatable, re-usable, and competitively differentiated solutions as packaged products and managed services for our customers. Workplace Technologies and Collaboration delivers innovative technology platforms, services, and end-user solutions for Iron Mountain employees. Business Operations provides the people, processes, and technology to work better together. And because we believe that technology doesn’t innovate, it , our Innovation team pursues the art of discovering and applying inventions in ways that capture the hearts and minds of customers through positive change.Job summary:This role is responsible for the implementation processes and activities related to the onboarding of new revenue for the Digital Solutions group in the designated region for Iron Mountain.These implementation activities will yield successful onboarding of new Customer projects that meet the requirements & timeframes of Customers as well as the operational & financial expectations of Iron Mountain. This role encompasses end-to-end planning and ownership of the work and oversight of both Customers facing staff responsible for implementations as well as the technical resources that are responsible for creating and testing new workflows to support projects.The role is responsible for the overall delivery of customer-facing solutions and operational production systems that support customer deliverablesYour role in our mission: Providing advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning, and modification of solutions.Partnering with sales and teams as an influencer to craft relevant, valuable, and profitable solutions.Executing standard processes & methodologiesSupport and develop processes for providing regular updates on Implementation schedules; internally and externally.Expertly manage Project Management and Technical resource scheduling and utilization.Operate within assigned budgetsAssist Project/Programed Managers with the development of detailed project plans – provide subject matter expertise to ensure project plans reflect the right level of detailLeverage industry experience & background to advise/course-correct plans to ensure Iron Mountain follows best practicesEnsures customer satisfaction – understands/establishes key performance metrics - quality, reliability, responsiveness, budget targets, etc. and ensures necessary IT Service Delivery reports are followedActively support and Comply with all IT Governance activitiesResponsible for determining tools, solution and workflow that will meet both Customer and Operational needs for new implementations and be consistent with business line strategy and corporate governanceFunctional Knowledge, Skills: Delivering best-in-class DS solutions across a multitude of successful client engagements -Leadership of a technology & project management team of professionals within a global, complex, matrixed organization-Significant experience in SDLC, agile, change management and effective project implementation and project management disciplines.-Broad knowledge and technical background in document management; Experience with information management (DMS, BPM, A/P, etc.)Worm welcomed experience with Kofax Capture, Kofax KTMBachelor’s degree requiredMust have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projectsMust be able to deliver work efficiently through formal and informal channels and display broad understanding of business practices and policiesAbility to work well in a globally matrixed organization that is fast paced with heavy competition for scarce resourcesMust be able to manage programs assigned such that high-impact issues are identified, understood, communicated, and dealt with in a manner that mitigates risk to the program.Must have clear, executive level, excellent written and verbal communications skills – well targeted based on the level of audience within and outside the organizationVirtual and remote teaming abilityCultural adaptabilityExcellent facilitation and presentation skillsStrong customer and executive communication skillsPlanning & organizingAnalytical (problem solving) capacitiesPerformance & result orientationSocial & communicative skillsProject Management MethodologyManaging large IT Projects & Programs in a global contextDocument Management Solution conceptsSpecial requirements:Advanced English Advanced German Polish native speakerFlexibility to work across various time zonesTravel as required (30% minimally)Discover what awaits you:Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.#LI-RemoteCategory: Operations Group