GBM - Public Dept-Warsaw-Vice President-Client Coverage Group- Operations

  • Warszawa
  • Goldman Sachs
GBM - Public Dept-Warsaw-Vice President-Client Coverage Group- OperationsOur core value is building strong relationships with our institutional clients, which include Asset Managers, Hedge Funds, Corporates. This is a dynamic, entrepreneurial team with a passion for the markets, with individuals who thrive in fast-paced, changing environments working across multiple divisions within the firm. YOUR IMPACT Are you looking to work in a dynamic team to drive outstanding client experience? The Client Coverage Group (CCG) in Global Markets is seeking professionals who are motivated, ambitious, and excited about contributing to our Business and to be part of a team that is responsible for driving change within a demanding andplex environment. OUR IMPACT The Client Coverage Group (CCG) / Client Service Manager Role in Global Banking Markets serves as a single point of contact for clients of the firm for all things post-execution. The team oversees the strategy and execution of our front to back client experience from pre-trade to post-trade engagement to day-to-day issue resolution. We partner with our clients and internal teams to deliver outstanding operational service. JOB SUMMARY AND RESPONSIBILITIES Build, maintain and enhance client relationships with new and existing Institutional and Prime clients. Provide clients with a single point of contact for a wide range of operational issues and account management queries, including addressing execution and position breaks. pile and analyze metrics to assess client efficiency and experience. Leverage metrics to identify optimal operational channels, driving improvement in client processes and experience. Educate clients on enhancements to the GS offering and within the regulatory and vendor landscape. Organize and run client meetings and events, working in partnership with clients on their strategic goals in the post-trade landscape. Influence our data strategy which includes reviewing and actioning service manager alerting on client metric trending. Leverage your functional knowledge of financial service products and process lifecycle to enhance client experience. Liaise with Operations teams across the F2B on a global basis. Interact with the Business, Sales, Legal andpliance teams to ensure thatmercial opportunities can be facilitated under controlled conditions. Work independently at times or with team members and management on strategic projects and process improvement initiatives to improve client service delivery. SKILLS & EXPERIENCE WE'RE LOOKING FOR - BASIC QUALIFICATIONS Degree in a relevant subject matter 5+ years industry experience Ideal candidates have been working in a client facing position previously or have worked in a trade / post trade environment and have demonstrated a service mindset PREFERRED QUALIFICATIONS ANDPETENCIES Client service focused mindset Strong understanding of multiple products across asset classes Front to back knowledge of trade lifecycle Ability to influence internal stakeholders on behalf of clients Strongmunication and negotiation skill, with the ability to work across level from Managing Director to Head of Department / Operations and across disciplines Strong team player, collaborates with others to drive optimal oues Judgement and problem solving, thinks ahead, anticipates situations. Can analyzeplex issues and identify clear objective solutions Lead without direct oversight - influence line teams to assess their book of work to adhere to client SLEs Influential, can present sound, persuasive rational for new ideas and support rmendations of others ABOUT GOLDMAN SACHS At Goldman Sachs, wemit our people, capital, and ideas to help our clients, shareholders and themunities we serve to grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We'remitted to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has several opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS/careers . We'remitted to finding reasonable amodations for candidates with special needs or disabilities during our recruiting process. Learn more: // goldmansachs/careers/footer/ Job ID 300007322949760