Customer Care Specialist with German

  • Siemianowice Śląskie
  • Teleperformance Polska
Sales, bestsellers, promotions, discounts learn the ins and outs of one of the largest e-commerce platforms in the world and join our close-knit Katowice team for the position of: E-commerce customer service specialist with German language Job Location: Katowice, 146 D Chorzowska Street Tasks ❆ servicing a German-speaking business customer in terms of solving problems related to the placement of their products on a well-known shopping platform i.e. problems with account registration, logging in, payment methods, deliveries, warehousing, etc. ❆ contact mainly by e-mail, but there will also be incoming calls and chats, ❆ building a good corporate image, ❆ taking care of the highest quality of processes. What will you need to work with us ❅ excellent command of German at the level of min. B2 ❅ very good command of English at the level of min. B2 ❅ computer skills at a high level ❅ communication skills: empathy, assertiveness, ability to listen actively, commitment to solving the customer's case, and free speech ❅ availability: a minimum of 130 hours per month. What we guarantee ❊ possibility to choose the form of employment: employment contract (salary: 7500 PLN gross/ month bonus) or civil contract (salary: 50 PLN gross/h bonus), ❊ WELCOME BONUS for new hires 5000 PLN, ❊ Refer a Friend program- to earn bonuses up to 2000 PLN, ❊ benefits, including private medical care in Medicover, sports card subsidy, free access to a language learning platform, ❊ flexible working hours, so you can combine work with other activities, ❊ work in a modern, well-connected office called Tiramisu , located opposite the Silesia City Center. We are on a high floor, so we have a beautiful view of, among others, Silesia Park, Legendia, and Silesia Stadium ❊ great teamwork atmosphere, ❊ interesting work that can't get boring, ❊ work in a company that can boast the Great Place to Work certificate, received on the basis of positive employee reviews, ❊ contact with the learned language, ❊ a real opportunity for advancement by taking part in internal recruitment, ❊ the opportunity to take part in internal training in soft skills. Apply today ⏳ Recruitment is conducted remotely