CBS Order to Invoice Analyst with French

  • Warszawa
  • Colgate Palmolive Services Poland
CBS Order to Invoice Analyst with French Miejsce pracy: Warszawa Your responsibilities Manage the Order to Invoice process within CP Best Practice standards (“Essentials”), including: a. Create manual orders (non-revenue or revenue) by request and by exception b. Manage order creation issues and Order acknowledgement c. Order Validation, Order maintenance and Delivery Creation d. Utilize TMS to consolidate orders / deliveries into optimized shipments (where applicable) e. Cooperate with Logistics (either of CP internal or 3PL) so orders / deliveries can be consolidated into optimized shipments (where applicable) f. Follow up on Delivery exceptions, including refusals avoidance and returns order creation (after approved request) g. Issue invoice follow up • Develop effective customer communications and relations to facilitate effective order to invoice fulfillment, including: a. New item launches b. SKU transitions/substitutions c. Prolonged stock issues • Collaborate with local Customer Development Teams (CDTs) and Logistics (either of CP internal or 3PL) to investigate and resolve order management and delivery issues. • Highlight delivery and distribution issues to Logistics (either of CP internal or 3PL) for follow-up and corrective action. Communicate any special customer requirements to Logistics (either of CP internal or 3PL). • Support and enforce all sales policies (terms and conditions) predefined by local CDT / Commercial teams with customers. • Analyze and collaborate with local CDTs to determine appropriate action to resolve issues relative to customer returns and refusals. Follow up Logistics execution of returns and refusals. • Work with local CDTs and Logistics (either of CP internal or 3PL) to identify and eliminate supply chain inefficiencies and reduce costs in the order to invoice process (e.g. execution of plant direct shipments, pallet layer shipping efficiencies, elimination of out of territory shipments, order consolidations, etc.) • Utilize SAP order processing and fulfillment applications to manage and efficiently execute the order to invoice process while minimizing manual intervention (“touches”). • Accountable for the CS Key Performance Indicators (KPIs) analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues. Operates within Customer Service guidelines and Distribution networks to optimize service and delivery costs. • Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management. Our requirements An University Degree 1-2 years of proven experience in customer service area Proficient in French is a requirement Communicative in English is a min Good knowledge of MS Excel, G-suite Autonomous, results oriented, promoting team-work, problem solving approach Excellent communication and interpersonal skills Analytical skills SAP experience is an advantage Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes life insurance remote work opportunities flexible working time fruits corporate products and services at discounted prices integration events dental care corporate sports team no dress code coffee / tea parking space for employees extra social benefits meal passes pre-paid cards christmas gifts employee referral program charity initiatives family picnics one shorter working day friendly and family atmosphere Colgate-Palmolive Services Poland Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition. We are recognised for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health. If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team! Please be informed that we shall contact only selected candidates. Pursuant to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), we inform that the controller of personal data is Colgate Palmolive Services (Poland) Sp. z o.o. having its registered office in Warsaw (02-797), Taśmowa 7 street. The personal data shall be processed for the purposes of a recruitment procedure. In case of your consent, your data shall also be processed for the purposes of future recruitment processes. Should such a necessity occur, your personal data may be made available to entities authorized by law. Submitting data is voluntary but necessary to achieve the above-mentioned objective. You have the right to demand rectification, deletion, limitation of processing or transfer of the data. The above-mentioned rights may be exercised by submitting a relevant request to the following e-mail address: rekrutacja@colpal.com. Personal data providers have the right to file a complaint to the President of the Office for Personal Data Protection in order to protect the data in case their personal data are processed against the law. Personal data will be processed by the Personal Data Controller during this recruitment process and should the consent to the processing of personal data in the future be granted, until the right to be forgotten has been exercised. The Personal Data Controller does not use an automated decision-making system, including profiling. If, upon the completion of the recruitment process, your CV has remained in the database of Colgate Palmolive Services (Poland) Sp. z o.o., having its registered office in Warsaw (02-797), Taśmowa 7 street, to be used in the future, you are asked to accompany your application documents with the following consent: “I hereby give my consent to Colgate Palmolive Services (Poland) Sp. z o.o with its registered office in Warsaw (02-797), Taśmowa 7 street to archive and use my CV and other application documents in future recruitment processes in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC”