ICB Control Manager - Associate

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future. Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.The Role Working within the Control Management Team, you will be responsible for the hands on delivery and implementation of Firm wide Programs within the International Consumer Business Globally and Chief Strategy & Growth Office initiatives. You will be part of an agile, future focused, and collaborative team. On any day of the week, you might assess the operational strengths and vulnerabilities involved in a recent acquisition, design enhancements to our business platform to support new and existing products, develop an advanced technology solution built with machine learning to drive process improvement, or proactively identify and respond to high profile issues or emerging risks of utmost importance to senior managers. In Control Management you are exposed to a stimulating and rewarding environment, where a wide range of investment and banking activities require engagement with cross-disciplinary teams to build creative solutions. Our people-first culture underpins everything that we do. Here, you’ll have the opportunity to grow your career, master new skills for the future, and join a diverse, inclusive community of professionals that embrace teamwork and innovation. Job responsibilities:Leads key Firmwide initiatives including but not limited to Third Party Outsourcing and Business Resiliency across International Consumer Bank Globally and for Firm’s Strategy & Growth Office (SGO). Constantly assesses the effectiveness of governance relative to established programs, business processes, and the direction the firm is taking.Supports global regulatory interactions/relationships/exams and subsequent Matter Requiring Actions (MRA) for International Consumer Bank Globally including but not limited to Outsourcing and Resiliency. Manages all Control activities including control evaluation, process reviews and establishing a robust control environment and thereby building the bank of the future.Partners effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, and technology control functions to drive consistent and rigorous operational risk practices and control programs, including risk mitigation, key risk indicators, control design, and performance evaluations.Control and Operational Risk Evaluation Framework: Overseeing and managing the Control and Operational Risk Evaluation (CORE) program. Focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.Ensures operational practices are in compliance with relevant risk standards, policies, and regulations to maintain an effective control environment. Responsible for portfolio of key metrics to inform on the health of the operational risk and control environment.Conducts trainings and other Control Initiatives: Manages projects and initiatives on risk and controls (. awareness programs, risk expos, trainings, .Identifies, assesses, advises, and drives strategic solutions to increase efficiency, creates a more resilient operating environment and ensures effectiveness of key controls. governances of business operational risks, escalaes issues appropriately to line of business and Firmwide operating committees. Collaborates with senior business clients and partners across functional areas (., Legal, Finance, Compliance, Risk) and geographiesRequired qualifications, capabilities, and skillsExperience at a large financial institution, regulator, consulting firm and/or retail bankingExperience in, or working with, Audit / Regulators / Controls/ Operational Risk Management at a large, complex banking organization Knowledge of and experience with regulators’ exam processes and regulatory mattersA strong track record of managing relationships at a senior level and stakeholders across businessExperience in Operational Risk Management & controls within Financial Services industry, with an understanding of Operational Risk Management Regulatory Frameworks and their applicationDemonstrated experience across conducting Risk and Control Self-Assessment, Review and Management of Operational Risk Issues, experience with new product launches and/or product changeGreat communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing Ability to perform under pressure and to manage competing priorities under tight deadlinesPreferred qualifications, capabilities, and skillsExperience of setting up a new retail/ digital bank a big plus #ICBCareer