Community Manager

Job DescriptionDynatrace Community is all about people. It’s an integral part of Dynatrace, ensuring product support in a self-service manner, 24/7. Our Community team is looking for a team member with a customer-first approach and Agile mindset. As a Community Manager, you'll:Champion the use and adoption of the Community to improve self-service and increases the ability of Dynatrace’s customers to find solutions to their questions without internal team engagement.Identify and create engagement opportunities across forums, such as Community challenges.Work with other teams to provide answers to forum questions.Make sure that the Dynatrace Community is a thriving space! QualificationsExperience with community or forum platforms, either as an administrator or an end-user. A good command of written and spoken English. Experience in IT Customer Support or Customer Services. Knowledge of community engagement strategiesand moderation best practices. Proactive attitude and high problem-solving skills. Passion for people and building relationships. Ability to learn quickly and adapt to the changing context. Interest in and hands-on knowledge of Agile practices, especially Scrum, is an asset. Project management experience is an asset. Basic SEO, copywriting, or proofreading knowledge is an asset. Additional InformationWhat's in it for you?  A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. Compensation and rewardsWe offer attractive compensation packages and stock purchase options with numerous benefits and advantages. Salary: 9k - 12k PLN gross per month. We hire only based on a contract of employment (UoP).